Product Support that keeps you moving

You’ll see a lot of robots around our site, but one element that’s entirely human is our Support team. Available at no cost to all users, our Support team is run by an in-house team of engineers who know Movebot better than anyone and will get back to you within a day.

Get support Contact us

Get product support by email, chat, Discord, and more

How is Movebot support different?

Personalized responses

You won’t be waiting weeks for an answer to your inquiry. Get a response within a day, often faster. 24/7 Premium Support is also available for MSP Partners.

Free support

Don’t worry about being completely on your own if you aren’t moving a petabyte of data. Product support is included for all customers at no additional cost.

Get help in an emergency

Have an urgent project? Contact us if you have a migration emergency and we’ll prioritize your issue and get back to you with a resolution as soon as we can.

Get support

Email: support@movebot.io

Get a response within 24 hours, 7 days a week.

Discord

Message project engineers and other Movebot users.

Documentation

View setup, configuration, and troubleshooting docs.

In-platform chat

Chat with a support agent (typical 1-hour response).

“Movebot's support team was legendary in their quick responses and willingness to jump on a video conference to talk through how to resolve the problems.”

Anthony, Channel Program Review

“In my experience the support is excellent, the product is easy to use and the analytics/insights make it very clear throughout the migration process.”

Ty, Channel Program Review

“Their engineering team has been very helpful and even implemented some of our feedback/requests on the fly. Logging is great. It's our go-to migration tool!”

Rob, Channel Program Review

Have a question about your migration project?

We'll aim to get back to you within 24 hours.