How is Movebot support different?

Personalized responses

You won’t be waiting weeks for an answer to your inquiry. Get a response within a day, often faster. 24/7 Premium Support is also available for MSP Partners.

Free support

Don’t worry about being completely on your own if you aren’t moving a petabyte of data. Product support is included for all customers at no additional cost.

Get help in an emergency

Have an urgent project? Contact us if you have a migration emergency and we’ll prioritize your issue and get back to you with a resolution as soon as we can.

“Movebot's support team was legendary in their quick responses and willingness to jump on a video conference to talk through how to resolve the problems.”

Anthony, Channel Program Review

“In my experience the support is excellent, the product is easy to use and the analytics/insights make it very clear throughout the migration process.”

Ty, Channel Program Review

“Their engineering team has been very helpful and even implemented some of our feedback/requests on the fly. Logging is great. It's our go-to migration tool!”

Rob, Channel Program Review

Frequently asked questions

What’s the fastest way to get help?

Check our docs first. There you’ll find setup and configuration guides and basic troubleshooting. If you can’t find what you’re looking for, try the AI chatbot or email our experts directly at support@movebot.io and give us as much information as you can.

Who provides support?

We think quality support is essential for a good experience, so our support is never outsourced. Instead, we put our most knowledgeable people on the support team and you’ll talk directly with them. While we do use an AI chatbot for quick answers, you can choose to talk to one of our experts at any time.

Is it possible to schedule a call with the support team?

Yes, but you’ll need to email us at support@movebot.io first. In many cases, our team can give you the solution quickly by email, but if that doesn’t work or the issue is more complex, they’ll send a link for you to schedule a call directly.

Do you require a demo or sales call?

No, you can get started on your own with no credit card or business email required. While it’s not required, you can still book a demo here.

Can I get onboarding?

We’ve focused on making Movebot as simple as possible and removed any hurdles to using it, so you can go ahead and try it free without restrictions or even a credit card. But if you still want onboarding or help with configurations you can email us and let us know.

We offer free optional onboarding for MSPs if you want help going through a migration and how to use exclusive MSP features.

How long does it take to get a response?

Normally you’ll get a response in about 6 hours. For MSPs on the MSP plan and anyone with the Premium Support add-on, we have a 30-minute SLA when you contact through the Premium Support channel.

What counts as an emergency?

System outages, security issues, and issues preventing transfers qualify as critical issues. If you have an urgent or critical issue get in touch with us at support@movebot.io

Product Support that keeps you moving

How is Movebot support different?

Personalized responses

Free support

Get help in an emergency

Get support

Email: support@movebot.io

Discord

Documentation

In-platform chat